Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

Effective Date: August 10, 2025

Last Updated: August 10, 2025

1. Information Collection

FMH Hotel collects three categories of data:

Personal Information Provided by Users:

  • Full name, email address, phone number
  • Payment details (credit/debit cards)
  • Booking preferences including room type and guest count
  • Special requests (dietary needs, accessibility requirements)
  • Identification details when required by law

Usage Information (Automatically Collected):

  • Device specifications and operating system details
  • IP address
  • Application activity and engagement metrics
  • Location data (with user permission)

Third-Party Data Sources:

  • Payment processors
  • Social media platforms (if users choose integration)
  • Hotel partners managing bookings

2. Data Usage Purposes

The organization uses collected information for:

  • Processing and managing reservations
  • Personalizing offers and recommendations
  • Sending confirmations and service updates
  • Analyzing usage patterns to improve features
  • Compliance with legal requirements and fraud prevention

3. Data Sharing Practices

"We will never sell your personal data."

However, sharing occurs with:

  • Hotel partners for booking management
  • Service providers including payment processors
  • Legal authorities when required by law

4. Data Retention

Data retention aligns with:

  • Booking fulfillment obligations
  • Legal compliance requirements
  • Dispute resolution needs

Unused data undergoes secure deletion or anonymization.

5. User Privacy Rights

Depending on jurisdiction (GDPR/CCPA), users may request:

  • Access to held personal data
  • Correction of inaccurate information
  • Deletion of personal data
  • Data portability in machine-readable formats
  • Opt-out from promotional communications

Contact for Rights Requests:

fmhhotelandbar@gmail.com

6. Security Measures

Protective measures include:

  • Encryption for payment information
  • Secure servers and firewalls
  • Role-based access controls for personnel

7. Children's Privacy

"The FMH Hotel App is not directed to individuals under 18 years old."

The company does not knowingly collect data from minors.

8. Policy Updates

Changes are communicated via email or in-app notifications. We recommend reviewing this policy periodically for any updates.

9. Contact Information

For any questions or concerns regarding this privacy policy, please contact us:

Address: 1, FMH Hotel Building, Kolade Iyadunni Street, Owode Ede, Osun State

Questions About Our Privacy Policy?

Our team is here to help. Contact us anytime with your concerns.

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